Eurolynx Travel - Overview

Eurolynx Travel Limited works with a number of operators across Europe to give us a depth of coverage. Eurolynx is a specialist for this wonderful region.

These contacts have been built up over more than 20 years of business.

Kiwi owned and managed – a truly independent wholesaler, one of the few working with branded and independent retail agents and brokers across New Zealand. We are a small business, just like most travel agencies in New Zealand. We aim to support you with our experience, passion, knowledge and professionalism that enables you to reflect the same about your business to your clients.

Generally we have at least one general inbound operator in each country across Europe – giving us access to local contacts on the spot.

We have a range of operators who specialise in particular product (e.g. hotels, canal boats) across a number of countries. We work with a number of niche operators that have unique products (e.g. horse-drawn carriage tours in Bavaria!).

If you have particular requirements, let us know – we may have it in our files or try to source it for you – we can send you further information, generally in electronic format.

Booking and invoicing:
Invoices are based on the operator’s currency, converted to NZD at current exchange rates. [Deposits paid to the operator are kept in their local currency (not NZD) for the purpose of the final invoice.]

Our standard Terms and Conditions are: open file
Please note that partiular operators may have their own Terms and Conditions which are additional to those of Eurolynx.

All prices will be quoted based on tariffs, exchange rates, and schedules as at invoice date and are subject to further change until fully paid. An invoice or quote will remain valid for up to five (5) working days (unless otherwise stated in the invoice); if you are not paying this invoice in full within this time, please ask for an updated invoice before making you final payment – the invoice will be re-costed at the current exchange rate applicable at that time.

For most bookings a deposit will be required to secure the reservation. Please be aware of booking conditions & cancellation fees which may vary depending on the operator of the travel product.

When making an enquiry it is really helpful for us to meet your requirements by supplying as much information as possible about what your client is seeking, such as:

Information on product preferences (for example with accommodation enquiries: hotel star preference, location and proximity in the town/city, type of room double/twin/single etc, price expectations)
Date sought for the booking
Detail of what product you are booking (for example: hotel name, tour name, car type etc)
If you have a more general enquiry please provide an outline of what you are seeking
Number of travellers
Details of ages of travellers where they may be eligible for special rates (for example: child rate)

Our first preference is for booking requests to be be emailed to us. If phoning, we asked that you confirm the request by email. Please note that the following information may be required when you are requesting a booking:

Names of all travellers
Details of ages of travellers where they may be eligible for special rates (for example: child rate)
Date of departure from New Zealand
Detail of what product you are booking (for example: hotel name, tour name, car type etc)
Preferred date(s)
Basis of booking (single, twin/double etc)
Any particular requirements that are relevant (for example: particular dietary needs for tour)

If you are able to state alternatives in case the first choice is not available, please provide these.

Some European operators (particularly ferry operators) may also require for each passenger: nationality, passport number, date of birth, notification of any disabilities that may require assistance or particular accommodation/mobility requirements.

Travel Insurance:
We strongly encourage clients to arrange travel insurance to cover unforeseen events. It is important for insurance to be arranged at the time of booking in case of events prior to departure that may cause cancellation fees to be incurred.

Visas:
It is you, the travel agent's responsibility to arrange all necessary passports and visas. Requirements may vary for different countries, depending on the passport your client is travelling under.

Please note however that for Russia a ‘letter of invitation’ will need to be arranged by our agents on your behalf (this may incur an administration fee). You will need to send this letter with your visa application to your local Russian embassy.